At IKM, the support and reliability of our services and products is amongst our top priorities.

The keys to the reliability of our systems are our technology infrastructure, in conjunction with our staff and our outside partners and vendors.

Because of the outbreak of the Coronavirus, we want to quickly review and revisit with you our business continuity processes that insure operational resiliency and excellence in light of such contingencies.

To begin with, IKM has office locations in four countries globally:

  • Headquarters in East Brunswick, NJ, with additional workers based throughout most U.S. time zones
  • Croydon, London, UK
  • Johannesburg, South Africa
  • Melbourne, Australia

The IKM application and its infrastructure are hosted within the AWS Cloud across multiple availability zones, as well as additional support and backup are provided by world class vendors.

Both Technical and Custom Service Support can be shifted dynamically between locations as needed depending on circumstances.

Moreover, many of our employees already frequently work from home – including those employees that normally work in a central office location in our New Jersey and London offices. For us, working remotely is already an ingrained part of our culture and corporate processes.

Additionally, in an abundance of caution – IKM is limiting non-essential employee travel to help limit the chances of exposure to the virus.

We wish all our customers, partners, and families continued good health in these times.

Jordy Spiegel