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ENERGEX rolls out its new Field Force Automation (FFA) System using IKM’s assessments within its change management and learning processes. |
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| Melbourne, Australia – Tuesday, October 23, 2007 ENERGEX, one of Australia’s largest electricity supply companies, upgraded its FFA System to improve productivity, customer service and work safety. Impacting more than 2,000 staff, The LiTMUS Group was appointed as part of a consortium to ensure a smooth transition.As part of the change management process, The LiTMUS Group used a Train-The-Trainer approach to accommodate the high degree of expertise required by an ENERGEX field worker. In order to ensure that the Trainers were equipped with the right skills to educate the rest of the team, posttraining tests were used.
“We needed a knowledge testing system that was accurate, detailed, and reliable tominimise the risk of unskilled workers in the new environment and to optimise the training outcome,” said Ian McRae, Partner – The LiTMUS Group. After an extensive review process, IKM was selected to provide customised post-training tests due to its powerful test authoring tool, IKM TestWrite™, and its ability to produce detailed test results with optimal result integrity. IKM TestWriteTM is an easy to use, online solution that provides a secure and collaborative environment to develop tests based on IKM’s unique adaptive assessment methodology. IKM’s testing methodology quickly provides detailed knowledge profiles of the assessment-taker beyond a simple right or wrong answer or overall test score. “IKM’s assessments provide granular test results that allows us to accommodate the grey areas of knowledge that other assessments ignore”, said Ian. The rollout of the ENERGEX’s learning program for its FFA system was a success, with all employees achieving a 93 percentile or more, a testament to the quality of trainers produced using the post-training testing model. “When you are dealing with process changes within companies like ENERGEX, mistakes could cost lives. We could not take that risk. We were confident that we could rely on IKM’s test results for making these mission critical decisions,” said Ian. To view a complete case study visit: www.ikmnet.com/news/casestudies.cfm About ENERGEXENERGEX is one of the Australia’s largest and fastest-growing organisations with more than 3800 staff working in a range of roles to supply electricity to a population of around 2.7 million people in south east Queensland. A top 100 Australian company with $6.6 billion in total assets, ENERGEX has more than 80 years industry experience and is one of the most respected companies in the country recently winning awards for customer communications, its strong environmental focus and community safety. ENERGEX’s distribution area of 25,000 square kilometres includes more than 50,000km of underground and overhead electricity lines and cables, over half a million power poles, some 43,000 transformers and more than 290,000 street lights. About The LiTMUS Group LiTMUS offers a team of highly experienced consultants, most with backgrounds in big name accounting or management consulting firms. This ‘big firm’ experience is offered at cost effective rates, making LiTMUS the perfect choice for your longer-term projects. Projects like the implementation of new business directions and the development of measurement and reporting systems to help maintain performance. The more we know about your business, the more valuable we become. Innovation, quality, flexibility, loyalty, seamless integration and accountability are the reasons our clients keep coming back. More info at www.litmusgroup.com About IKM IKM provides knowledge measurement solutions and services including web-based assessments, applications, and certification that allow you to enhance and optimize hiring, training, project staffing, skill-gap analysis, benchmarking, career development and certification. Known for its flagship solution IKM TeckChekTM, IKM’s professional range of solutions offers a unique assessment methodology to deliver the most cost efficient and effective way of measuring knowledge. IKM has a wide range of assessment and certification packages for all industries and disciplines, including IT, Project Management, Sales, ECDL/ICDL, MS Office, Clerical, Legal, Accounting, Retail, Nursing and Call Center. Used by corporations, IT Outsourcing companies, staffing agencies, training organizations and schools, IKM is a subsidiary of Krest LLC and is headquartered in the US, with offices and affiliations spanning the globe. IKM’s client base includes Keane, Compuware, Accenture HR, Bank of America, Deutsche Bank, HSBC, GE Capital, Lloyds TSB, Prudential, IBM, Siemens, Nortel and Reuters Software. For more information visit: www.IKMnet.com
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