Profile – Healthcare Service – Clinical Roles

This test measures several critical competencies that drive success in clinical healthcare roles including Demonstrates Respect, Interpersonal Communication, Patient Centricity, Quality Orientation, Service Orientation. This test aligns to HCAHPS patient satisfaction...

Profile – Employee Risk

This test measures several critical competencies that indicate risk taking avoidance by employees in front line roles, including conscientiousness, demonstrating respect, and candidness. As employee risk can be interpreted so broadly, it is strongly recommend that...

Profile – Global Competency

This test measures several critical competencies that drive success in front line roles, including adaptability, influence, achievement orientation, self management, team orientation, conscientiousness, service orientation, maintaining composure, and candidness.

Profile – Customer Service Success + Turnover Risk

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, service orientation, and attendance/turnover risk.

Profile – Employee Retention

This test measures front line candidates’ likelihood of avoiding withdrawal behaviors such as unexcused absence and turnover by assessing their conscientiousness, integration with career and organization, their perceived fit with job and...

Profile – Customer Service Success

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation.