Profile – Employee Risk

This test measures several critical competencies that indicate risk taking avoidance by employees in front line roles, including conscientiousness, demonstrating respect, and candidness. As employee risk can be interpreted so broadly, it is strongly recommend that...

Profile – Employee Retention

This test measures front line candidates’ likelihood of avoiding withdrawal behaviors such as unexcused absence and turnover by assessing their conscientiousness, integration with career and organization, their perceived fit with job and...

Profile – Customer Service Success + Sales

This short form of the Customer Service Profile measures several critical competencies that drive success in front line customer-facing roles, including achievement orientation, conscientiousness, service orientation, and customer focus and influence.

Profile – Customer Service Success

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation.