Telephone Skills

This test contains questions relating to basic telephone techniques, manners, judgment and discretion as well as message taking.

TELEPHONY AND VoIP

This test measures the telecommunications professional’s knowledge of setting up, maintaining and troubleshooting Digital, Hybrid IP, VoIP and Wireless communication systems. It covers equipment, infrastructure and communication protocols for North American...

TREASURY AND CASH MANAGEMENT

This test is for measuring knowledge of collecting, handling, and using cash in a business environment. It includes cash pooling; managing liquidity via treasury functions; risk management as it relates to cash flow; and forecasting cash flow. It is specific to the...

TAXES – INDIVIDUAL INCOME

This individual tax test is to measure knowledge of tax preparation professionals for individual income tax returns. It includes knowledge of the different parts of Form 1040; determining what is considered income that must be reported; calculating tax requirements...

TCP/IP

This test is designed for network engineers and administrators who are involved in creating or administering TCP/IP networks.

TAXES – BUSINESS INCOME

This business tax test is to measure knowledge of tax preparation professionals for business income taxes. It covers property transactions; income and deductions for individuals running a sole-proprietor business; business structures and the formation of business...