Call Center – Outbound Sales

Examinees answer questions on topics such as prospecting, features and benefits, needs versus desires, sales strategy, cold call tactics and closing techniques.

Call Center – Inbound Sales

Examinees answer questions on topics such as sales strategies, features vs. benefits, needs vs. desires, closing a sale as well as effective sales techniques.

CYBER SECURITY

This test measures knowledge of establishing processes and utilizing tools to protect computer systems from cyber attack. It includes application security, information security, business continuity, and identity security. This test is vendor neutral.