Call Center – Outbound Sales

Examinees answer questions on topics such as prospecting, features and benefits, needs versus desires, sales strategy, cold call tactics and closing techniques.

Basic Office Manager Skills

Examinees are asked questions relating to managing staff, measuring employee performance and productivity, and recommending raises and promotions.

Basic Customer Service Skills

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Basic Customer Service Skills Multichat

Administered to candidates in the MultiChat format, contains Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Bank Teller – Teller Knowledge

This test contains questions on common skills required by bank tellers, such as knowledge of banking products, proper banking procedures and issues related to security and fraud.

Bank Teller – Money Handling

This test contains questions related to working with currency, checks and other items related to duties as a bank teller. Questions include interactive exercises in cashing checks, handling deposits, spotting fraudulent items and reconciling a cash drawer.

Basic Computer Literacy

This test measures ability to use basic computer skills such as Editing, Passwords, Mousing, Printing, Navigation, Typing, and Windows.

Accounting – Terminology

This test contains questions on common skills required by an accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices.

Accounting – Payroll

This test contains questions on Payroll skills including preparing and filing tax forms, calculating salaries, calculating employer contributions, journal entries as well as relevant terminology.

Accounting – Terminology (Aust)

This test contains questions on common skills required by an accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices.

Accounting – Cost Accounting

This test contains questions on Cost Accounting, such as identifying Includable and Excludable expenses, deferred costs, as well as relevant terminology.

Accounting – Financial Statements

This test contains questions on Financial Statements including calculating ratios, return on investments, net worth, profitability, gearing as well as relevant terminology.

Accounting – Math Skills

This test contains questions on the most commonly used accounting math skills, such as calculations requiring addition, subtraction, multiplication, division, and percentages.

Accounting – Taxes

This test contains questions on the most commonly used accounting tax skills, such as payroll form identification, tax law, Medicare and Social Security withholding, and capital gains.

Accounting – Bookkeeper Knowledge

This test contains questions on bookkeeping skills, such as identifying statement debits and credits, reasonable recording, journal identification, disbursements, assets and liabilities, posting, terminology, and general accounting practices.

Accounting – Business Documents

This test contains questions on understanding Business Documents, such as checks, invoices, statements, shipping notes, credit notes as well as creating invoices and posting journal entries.

Accounting – Accounts Receivable (Aust)

This test contains questions on accounts receivable skills, such as journal entries, identifying statement debits and credits, cash receipts, terms, early payment discounts as wells as terminology and general accounting practices.

Accounting – Accountant Knowledge

This test contains questions on common skills required by an accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices.

Accounting – Accounts Receivable

This test contains questions on accounts receivable skills, such as journal entries, identifying statement debits and credits, cash receipts, terms, early payment discounts as wells as terminology and general accounting practices.

Accounting – Accounts Payable

This test contains questions on common knowledge and skills required by someone managing accounts payable including standard accounts payable concepts, procedures and calculations.

Access 2013 – Intermediate (timed 30min)

Questions on the most commonly used Microsoft Access 2013 features such as file management, Access forms, queries, reports, tables, as well as tools and automation. This version is timed at 30 minutes, and includes end-of-test review feature.

Accounting – Accountant (Aust)

This test contains questions on common skills required by an accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices.

Access 2013 – Intermediate

Questions on the most commonly used Microsoft Access 2013 features such as file management, Access forms, queries, reports, tables, as well as tools and automation. Includes end-of-test review feature.

Access 2013 – Beginner

Questions for the beginner user of the Microsoft Access 2013 features such as file management, Access forms, queries, reports, tables, as well as tools and automation.

Access 2013 – Advanced

Questions for the advanced user of Microsoft Access 2013 features such as file management, Access forms, queries, reports, tables, customizing Access and Access and the internet.

Access 2010 – Advanced Skills

Questions for the advanced user of Microsoft Access features such as file management, Access forms, queries, reports, tables, as well as tools and automation. Includes end-of-test review feature.

Access 2010 – Basic Skills

Questions for the beginner user of the Microsoft Access features such as file management, Access forms, queries, reports, tables, as well as tools and automation. Includes end-of-test review feature.

Excel 2016 – Beginner

Questions on the most commonly used Microsoft Excel 2016 features such as file management, editing, formatting, and printing. Includes end-of-test review feature.

Excel 365 – Advanced

Questions on the most commonly used Microsoft Excel 365 features such as file management, editing, formatting, analysis, graphics, printing and tools and automation. Includes end-of-test review feature.