by user | Aug 25, 2021 | Assessment
Questions covering such topics such as dealing with angry and waiting customers, customer and company errors, reading body language and effective sales techniques.
by user | Aug 25, 2021 | Assessment
This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, service orientation, and attendance/turnover risk.
by user | Aug 25, 2021 | Assessment
This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation.
by user | Aug 25, 2021 | Assessment
This short form of the Customer Service Profile measures several critical competencies that drive success in front line customer-facing roles, including achievement orientation, conscientiousness, service orientation, and customer focus and influence.
by user | Aug 25, 2021 | Assessment
Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.
