Call Center – Inbound Sales

by | Oct 3, 2025 | Assessment

Examinees answer questions on topics such as sales strategies, features vs. benefits, needs vs. desires, closing a sale as well as effective sales techniques.

Call Center – Outbound Sales

by | Oct 3, 2025 | Assessment

Examinees answer questions on topics such as prospecting, features and benefits, needs versus desires, sales strategy, cold call tactics and closing techniques.

Basic Office Manager Skills

by | Oct 3, 2025 | Assessment

Examinees are asked questions relating to managing staff, measuring employee performance and productivity, and recommending raises and promotions.

Basic Computer Literacy

by | Oct 3, 2025 | Assessment

This test measures ability to use basic computer skills such as Editing, Passwords, Mousing, Printing, Navigation, Typing, and Windows.

Basic Customer Service Skills Multichat

by | Oct 3, 2025 | Assessment

Administered to candidates in the MultiChat format, contains Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Basic Customer Service Skills

by | Oct 3, 2025 | Assessment

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Bank Teller – Teller Knowledge

by | Oct 3, 2025 | Assessment

This test contains questions on common skills required by bank tellers, such as knowledge of banking products, proper banking procedures and issues related to security and fraud.

Bank Teller – Money Handling

by | Oct 3, 2025 | Assessment

This test contains questions related to working with currency, checks and other items related to duties as a bank teller. Questions include interactive exercises in cashing checks, handling deposits, spotting fraudulent items and reconciling a cash drawer.

Accounting – Taxes

by | Oct 3, 2025 | Assessment

This test contains questions on the most commonly used accounting tax skills, such as payroll form identification, tax law, Medicare and Social Security withholding, and capital gains.

Accounting – Terminology (Aust)

by | Oct 3, 2025 | Assessment

This test contains questions on common skills required by an accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices.

Accounting – Terminology

by | Oct 3, 2025 | Assessment

This test contains questions on common skills required by an accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices.

Accounting – Math Skills

by | Oct 3, 2025 | Assessment

This test contains questions on the most commonly used accounting math skills, such as calculations requiring addition, subtraction, multiplication, division, and percentages.

Accounting – Payroll

by | Oct 3, 2025 | Assessment

This test contains questions on Payroll skills including preparing and filing tax forms, calculating salaries, calculating employer contributions, journal entries as well as relevant terminology.

Accounting – Accounts Receivable (Aust)

by | Oct 3, 2025 | Assessment

This test contains questions on accounts receivable skills, such as journal entries, identifying statement debits and credits, cash receipts, terms, early payment discounts as wells as terminology and general accounting practices.

Accounting – Business Documents

by | Oct 3, 2025 | Assessment

This test contains questions on understanding Business Documents, such as checks, invoices, statements, shipping notes, credit notes as well as creating invoices and posting journal entries.

Accounting – Bookkeeper Knowledge

by | Oct 3, 2025 | Assessment

This test contains questions on bookkeeping skills, such as identifying statement debits and credits, reasonable recording, journal identification, disbursements, assets and liabilities, posting, terminology, and general accounting practices.

Accounting – Accounts Receivable

by | Oct 3, 2025 | Assessment

This test contains questions on accounts receivable skills, such as journal entries, identifying statement debits and credits, cash receipts, terms, early payment discounts as wells as terminology and general accounting practices.

Accounting – Accountant (Aust)

by | Oct 3, 2025 | Assessment

This test contains questions on common skills required by an accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices.

Accounting – Accounts Payable

by | Oct 3, 2025 | Assessment

This test contains questions on common knowledge and skills required by someone managing accounts payable including standard accounts payable concepts, procedures and calculations.

Accounting – Accountant Knowledge

by | Oct 3, 2025 | Assessment

This test contains questions on common skills required by an accountant, such as accounts payable, accounts receivable, depreciation, inventory, terminology, and general accounting practices.

Access 2013 – Intermediate

by | Oct 3, 2025 | Assessment

Questions on the most commonly used Microsoft Access 2013 features such as file management, Access forms, queries, reports, tables, as well as tools and automation. Includes end-of-test review feature.

Access 2013 – Beginner

by | Oct 3, 2025 | Assessment

Questions for the beginner user of the Microsoft Access 2013 features such as file management, Access forms, queries, reports, tables, as well as tools and automation.

Access 2013 – Intermediate (timed 30min)

by | Oct 3, 2025 | Assessment

Questions on the most commonly used Microsoft Access 2013 features such as file management, Access forms, queries, reports, tables, as well as tools and automation. This version is timed at 30 minutes, and includes end-of-test review feature.

Access 2013 – Advanced

by | Oct 3, 2025 | Assessment

Questions for the advanced user of Microsoft Access 2013 features such as file management, Access forms, queries, reports, tables, customizing Access and Access and the internet.

Access 2010 – Advanced Skills

by | Oct 3, 2025 | Assessment

Questions for the advanced user of Microsoft Access features such as file management, Access forms, queries, reports, tables, as well as tools and automation. Includes end-of-test review feature.

Access 2010 – Basic Skills

by | Oct 3, 2025 | Assessment

Questions for the beginner user of the Microsoft Access features such as file management, Access forms, queries, reports, tables, as well as tools and automation. Includes end-of-test review feature.