by user | Aug 25, 2021 | Assessment
This test places a candidate in a simulation of a call center customer service environment and asks the candidate to interact with a customer to solve problems and provide information.
by user | Aug 25, 2021 | Assessment
Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.
by user | Aug 25, 2021 | Assessment
Examinees are given 4 minutes to correctly locate as many correct codes as possible from a list of extensions, country codes and departments.
by user | Aug 25, 2021 | Assessment
Examinees are shown various price charts and asked to determine which price should be charged for different scenarios.
by user | Aug 25, 2021 | Assessment
Examinees answer questions on topics such as sales strategies, features vs. benefits, needs vs. desires, closing a sale as well as effective sales techniques.
by user | Aug 25, 2021 | Assessment
Examinees answer questions on topics such as prospecting, features and benefits, needs versus desires, sales strategy, cold call tactics and closing techniques.
by user | Aug 25, 2021 | Assessment
Examinees answer questions on topics such as how best to deal with dissatisfied customers, proper telephone skills and communication techniques.
by user | Aug 25, 2021 | Assessment
Examinees answer questions on topics such as holding and forwarding calls, taking and leaving messages, telephone etiquette as well as telephone terminology.
by user | Aug 25, 2021 | Assessment
This multimedia assessment measures key customer service competencies in a simulated call center scenario. Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios. Test...
by user | Aug 25, 2021 | Assessment
Listening to a simulated marketing call, examinees are asked to type the required information into an on-screen form.
by user | Aug 25, 2021 | Assessment
The applicant is asked to type details from a business card into an on-screen form.
by user | Aug 25, 2021 | Assessment
The applicant is asked to type details from a sales order into an on-screen form.
by user | Aug 25, 2021 | Assessment
Examinees enter data into online forms from audio input.
by user | Aug 25, 2021 | Assessment
Call Center – Sales questions on topics such as sales strategies, features vs. benefits, needs vs. desires, closing a sale as well as effective sales techniques.
by user | Aug 25, 2021 | Assessment
This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation.
by user | Aug 25, 2021 | Assessment
This short form of the Customer Service Profile measures several critical competencies that drive success in front line customer-facing roles, including achievement orientation, conscientiousness, service orientation, and customer focus and influence.
by user | Aug 25, 2021 | Assessment
This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, service orientation, and attendance/turnover risk.
by user | Aug 25, 2021 | Assessment
Questions covering such topics such as dealing with angry and waiting customers, customer and company errors, reading body language and effective sales techniques.
