by user | Aug 25, 2021 | Assessment
The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input.
by user | Aug 25, 2021 | Assessment
This multimedia assessment measures key customer service competencies in a simulated call center scenario. Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios. Test...
by user | Aug 25, 2021 | Assessment
Examinees answer questions on topics such as holding and forwarding calls, taking and leaving messages, telephone etiquette as well as telephone terminology.
by user | Aug 25, 2021 | Assessment
Examinees answer questions on topics such as how best to deal with dissatisfied customers, proper telephone skills and communication techniques.
by user | Aug 25, 2021 | Assessment
Examinees answer questions on topics such as prospecting, features and benefits, needs versus desires, sales strategy, cold call tactics and closing techniques.
