IKM Assessment Description

ITIL SERVICE MANAGEMENT (ITIL 2011)

This test is designed for business users and IT professionals to measure their understanding of Information Technology Service Management using the Information Technology Infrastructure Library (ITIL) guidelines (ITIL 2011). The full version of this test will contain a minimum of 54 questions and will require a typical time of 64 minutes. The short version will provide as many questions as the test taker can answer within an approximate 40 minute time limit.

For a detailed description of all topics covered in this assessment please contact IKM.