IKM Assessment Description

MICROSOFT OFFICE 2007 HELPDESK SUPPORT

This assessment is designed for IT HelpDesk professionals to measure knowledge in several technologies including MS Outlook, MS Excel, MS Word and general PC support topics. The technology base of this test is Microsoft Office 2007, Outlook 2007 and Windows XP/Vista/7. The full version of this test will contain a minimum of 54 questions and will require a typical time of 64 minutes. The short version will provide as many questions as the test taker can answer within an approximate 40 minute time limit.

For a detailed description of all topics covered in this assessment please contact IKM.