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Assessments - Call Center

IKM offers a broad range of assessments for pre-hire testing and employee testing, and training assessments for pre-training and post-training testing. Facilitating various functions of Human Capital Management, IKM's assessments are used for workforce planning, skill audits, project team optimization and certification programs.

Hiring and retaining people with the right skills is the key to success in the modern call center. With IKM CallCenter™ you can easily pre-screen candidates to determine whether applicants are ready for the job, or conduct employee testing to identify specific training requirements. Use IKM CallCenter™ to assess:

  • Customer service skills using real-world simulations of interactions with customers.

  • Sales skills using real-world simulations to assess a call center sales representative interacting with prospective clients.

  • Audio data entry speed and accuracy.

  • Data analysis and cross-referencing skills.

  • Skills in spelling for important business terms and the names of U.S. and international cities and countries, including knowledge of geographical postal abbreviations.

With IKM’s advanced customization option, you can create assessments that include questions from any IKM assessment product or develop and combine your own questions.

Back to Skills Assessments

Downloads

PDF IKM CallCenter™ Brochure
 
Assessments

View available assessments to determine call center skills. 


 
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